![]() In addition, if the application being transferred is huge, it may take even more time. Chances are that the applications pulled from your phone might be compatible with specific device requirements, and the device to which they are transferred is not capable enough.Ī.7 As the transfer is being carried over NFC, chances are that the transfer speed will be very low. If nothing shows up thereafter, you may need to look on your PC or mac for any errors. Q.6 Restore is complete but nothing shows up on my deviceĪ.6 Try restarting your phone once. If everything is intact, try restarting and running the sync progress again. This is often caused due loosening of data cable or an interruption by any application installed on the phone or PC. Try to re-download and install the software.Ī.5 Check for any disturbance between your phone and the computer. If the software is capable of running on your system, ensure that the file downloaded is not partial/any files are not missing. If not, download a compatible version of the software. Please check that the installed application version is compatible with your system. Q.4 Wondersahre/Windows Phone Companion isn’t installingĪ.4 This error often arises due to two reasons, first being incompatible system with the requirements of the software and second, partial download or missing files. Else, download the drivers compatible with your mobile phone model and PC’s operating system from your device manufacturer’s website. If no drivers are installed, you can run the installer provided with the phone. Q.3 PC or Mac cannot recognize my Windows deviceĪ.3 Often, this error on PC is caused due to installation of false or incompatible drivers. Users are advised to update to latest software version if the option isn’t showing up on his or her device. If your device is running Windows 8.1 or higher, then choose the three-dotted menu and select ‘Tap to Share’. If it Windows 8 or lower, go into NFC settings and find ‘Tap+Send’ in the options menu. Q.2 I cannot find ‘Tap to Share’ Option on my deviceĪ.2 Before proceeding, please check the OS version on which your device is running. If the problem still persists, head over to nearest service centre. If the problem persists, please check for any interruptions between the two devices which can be the cause of error. Also, make sure that any restriction such as a setting or password is not blocking the progress. Q.1 Applications aren’t transferring even after tapping the phone on receiving device multiple times.Ī.1 Please ensure that NFC or Tap to share is turned on both the sending device and receiving device.
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